Universal Store From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head‑to‑toe outfitting options for every occasion. Today, we’re proud to be recognised as one of Australia’s leading youth‑fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base. The Role: The Systems Analyst – ERP supports the day-to-day operation, configuration, and continuous improvement of our core ERP platforms. Working closely with the Senior Systems Analyst – ERP and key business stakeholders, this role maintains the health and integrity of our ERP environments and associated integrations, while actively contributing to a major program of ERP consolidation and enhancement across the business. Working across NetSuite, CIN7, and Futura, the role contributes to system performance, data accuracy, and the alignment of ERP capabilities with evolving business requirements. Key Responsibilities: Provide day-to-day support and configuration of our ERP platforms, including NetSuite, CIN7, and Futura, ensuring system stability and data integrity across the business. Support NetSuite customisation and configuration work, including building and maintaining custom fields, records, saved searches, and workflows to meet business requirements. Conduct thorough testing, support QA and UAT phases for ERP changes and integrations, and resolve post-implementation issues to maintain system stability. Assist in maintaining and troubleshooting integrations between ERP platforms and other systems of record, including third-party tools and internal data flows. Engage with business stakeholders across finance, merchandising, and operations to validate requirements and translate them into ERP configurations or integration changes. Document ERP configurations, integration designs, and process workflows clearly to support organisational understanding, continuity, and audit readiness. Support the development of training materials and contribute to knowledge sharing across the ERP and broader technology team. Contribute to the ERP consolidation program by supporting data migration activities, configuration testing, and parallel-run validation as we move towards a unified platform. Support the evaluation and implementation of a new forecasting and allocation tool, contributing to requirements gathering, integration mapping, and testing activities. Ensure compliance with security, regulatory, and workplace safety requirements across all work activities. What We’re Looking For: Minimum 3 years’ experience as a Systems Analyst, with hands-on exposure to ERP platforms in a multi-system retail or product business environment. Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Practical experience with NetSuite (required), and exposure to other ERP platforms such as CIN7 or Futura is highly regarded. Familiarity with ERP customisation, custom fields, and integration patterns is a strong advantage. Excellent analytical, problem‑solving, and communication skills, with the ability to translate complex business needs into clear technical outcomes and work effectively with both technical and non‑technical stakeholders. Key behavioural strengths including high attention to detail, collaboration, adaptability, stakeholder engagement, and a strong drive to meet deadlines. What We Offer: A vibrant, collaborative workplace culture with a supportive and growth‑driven leadership team Hybrid working arrangements, with flexibility to work from home and our Support Office A modern, purpose‑built Support Office with generous facilities and free on‑site parking Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare Salary sacrificing and novated leasing options Paid parental leave Wellbeing support through Sonder and regular wellness initiatives Regular social events and team activities If you’re ready to contribute to meaningful ERP improvements and play an active role in one of Australia’s most significant retail technology transformations, we’d love to hear from you. Apply now and take the next step in your Systems Analyst career with a collaborative, forward‑thinking team.
